Shipping & Returns

At SoulLynk, every order is created with intention. Whether you’re purchasing something to hold close for yourself or sending a meaningful gift to someone you love, we want your experience to feel simple, thoughtful, and cared for from the moment you order.

Digital Products

Digital products, including eBooks, poetry collections, guides, workbooks, and other downloadable items, are delivered electronically. No physical product will be shipped for digital purchases.

Once your payment has been successfully processed, you will receive access to download your purchase. Please ensure the email address entered at checkout is correct.

If you experience any difficulty accessing or downloading your purchase, please contact us and we’ll be happy to assist.

Physical Products

SoulLynk physical products, including mugs, apparel, and other specialty items, may be created specifically for you after your order is placed.

Because some products are made to order, please allow time for both processing and shipping. Processing times may vary depending on the item, order volume, destination, and production partner.

Estimated delivery times shown at checkout are estimates and are not guaranteed.

Shipping

Shipping costs, when applicable, will be calculated and displayed during checkout before your order is completed.

Once your order has been prepared and shipped, you may receive tracking information by email when tracking is available.

Please keep in mind that delivery times can occasionally be affected by circumstances outside of our control, including carrier delays, weather, holidays, customs processing, or unusually high order volumes.

Receiving Your Order

Please carefully review your shipping address before completing your purchase. SoulLynk cannot guarantee that an address can be changed once an order has entered production or has been shipped.

When your package arrives, we encourage you to inspect it promptly.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order information and clear photos of the item and packaging so we can review the issue and work toward an appropriate resolution.

Lost or Delayed Packages

If your tracking information shows that your package is delayed, please allow additional time for the shipping carrier to complete delivery.

If your order appears to be lost or has been marked as delivered but you have not received it, please contact the shipping carrier first and then reach out to SoulLynk if additional assistance is needed.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges required by their country. These charges are separate from SoulLynk's product and shipping charges and are the responsibility of the customer.

Need Help?

We want every SoulLynk order to reach you with as much care as it was created with.

If you have questions about your order, delivery, or digital download, please contact us through the Contact Us page on our website.

Thank you for choosing SoulLynk — meaningful words, thoughtful pieces, and quiet reminders created to stay with you.